Technical Project Manager

Role Overview

• Own multiple concurrent client engagements from kickoff through delivery and handoff. You're accountable for scope, timeline, and client satisfaction end to end.
• Serve as a primary point of contact for external stakeholders: set expectations, run status communications, manage escalations, and translate technical constraints into client-friendly terms.
• Translate business requirements into technical scope and push back when scope creep, unrealistic timelines, or under-resourced asks threaten delivery. Drive change orders and protect engagement margin.
• Track budget vs. actuals, utilization, and delivery risk across engagements. Flag slippage before it becomes a missed date or a margin problem.
• Manage dependencies and unblock the engineering team without micromanaging
• Maintain project artifacts, timelines, and documentation across all engagements
• Carry 15–20+ concurrent projects without losing fidelity on any of them. On-time delivery across all customer-facing launches is the standard.
• Run daily PS developer standups, manage Jira Kanban workflow and board architecture, and distribute workload across the engineering team.
• Own Pro Serv Customer Care ticket triage and resolution. Goal: 90%+ resolved within 5 business days. You make the developer assignment calls and track to closure.
• Triage inbound Tech Services float requests from CS and Sales float demo requests. Make TAM assignment decisions in coordination with the Senior Director
• Serve as trained CS launch backup when team members are on leave. You absorb the coverage without dropping PS delivery commitments.
• Own PS financial tracking across HubSpot, SOWs, waived fees, and contract-included projects. Produce the monthly Finance report — every active project, SOW status, and dollar amount tied to HubSpot so Finance knows exactly when to invoice.
• Serve as primary vendor owner for Vibes' core PS vendors: approve invoices before Finance pays and oversee relationships with additional vendors in the PS ecosystem.
• Own biweekly sprint review updates and rollup reporting to Tech Services and CS leadership. Present PS delivery status to the full Technology org in sprint reviews.

Requirements

• 3–5 years managing client-facing technical delivery projects in a SaaS, professional services, or consulting environment
• Proven stakeholder management — comfortable setting expectations, saying no diplomatically, and absorbing client pressure without passing it to the team
• Jira or Linear fluency, comfort navigating engineering systems like GitLab
• Demonstrated ability to carry 15–20 concurrent projects without dropping fidelity
• Commercial fluency: SOWs, change orders, billable hours, and budget-vs-actuals math
• Enough technical depth — APIs, integrations, deployment pipelines to challenge estimates, understand what "done" actually means, and coordinate developers without micromanaging
• Adaptable methodology agile where it helps, structured where it doesn't, without dogma in either direction
• Experience coordinating across technical and non-technical stakeholders simultaneously developers, TAMs, CS, Sales, and Finance all have different languages and different pressures
• Strong written communication for async, documented coordination.
• PMP certification (preferred)
• HubSpot experience, SOW tracking, project financial reporting, or CRM-adjacent workflows (preferred)
• Familiarity with mobile marketing platforms, messaging technology (SMS/MMS/RCS), or enterprise SaaS integrations (preferred)
• Vendor invoice management or financial oversight experience (preferred)
• Comfort with AI productivity tooling (Jira Rovo, Claude, Looker AI) or a track record of adopting and evangelizing new tools (preferred)

Tech Stack

• PMP

Benefits

• Medical, dental and vision coverage
• Short and long term disability
• Life insurance
• 11 paid holidays
• Flexible vacation
• Commuter benefits
• 401(k) plan and match
• Paid parental leave program