Support the sales team and contribute to the efficient management of administrative processes related to commercial operations
Ensure the integrity of customer master data
Process orders and manage the order portfolio
Create an efficient workflow and ensure customer satisfaction
Manage order changes (date, quantity, item, etc.)
Process order cancellations
Act as an interface between internal areas (sales, logistics, credit, quality, and others)
Monitor credit analyses and follow up on outstanding issues with the responsible departments
Provide direct support to customers
Conduct supplier and item approval processes
Manage sample requests
Resolve billing issues and other post-sales matters
Register new customers
Handle special freight and other logistical exceptions
Open and respond to AR processes (Claimant Assistance/Complaint Analysis)
Participate in AR committees
Manage complaint handling and provide feedback to the customer on complaint processes
Support the commercial/sales team with administrative and operational tasks

Education
Bachelor's degree completed or in progress in Business Administration, Logistics, International Trade, Production Engineering, or related fields
Experience
Previous experience in sales administration, B2B customer service, order management, or related areas (customer service, commercial back office) is a plus
Experience in environments with high order volume and multiple internal interfaces
Tools and systems
Knowledge of ERP (TOTVS Datasul) for order management, customer master data, and invoicing is a plus
Intermediate Microsoft Office skills, especially Excel (pivot tables, analytical formulas, data reconciliation)
Knowledge of BI tools (Power BI, Qlik) for monitoring KPIs is desirable
Technical skills (hard skills)
Understanding of invoicing and fiscal routines associated with sales (NF-e, returns, adjustments)
Analytical ability to process order data, exceptions, and complaints
Behavioral skills (soft skills)
Strong communication and coordination skills across departments (sales, logistics, credit, quality)
Organized and detail-oriented, given the volume of data processed
Proactive problem-solving and sense of urgency in customer service
Resilience and a consultative approach to handling complaints
Ability to work under pressure and manage multiple simultaneous demands
Collaborative, process-oriented profile with a focus on continuous improvement

Sales Administrative Assistant

Key skills