Lead the strategy, design, and delivery of next-generation digital solutions across member, client, pharmacy, and colleague ecosystems
Define and execute the end-to-end digital experience strategy aligned with enterprise digital goals and Caremark’s PBM modernization roadmap
Lead product-engineering pods focused on member, client, pharmacy, and agent digital journeys
Partner with Digital Platform and Architecture teams to deliver cohesive omni-channel experiences using modern frameworks (React, GraphQL, BFF)
Integrate AI-powered features such as personalization, translation, and virtual assistants to elevate user engagement
Establish design-led development practices emphasizing UX, accessibility, and performance
Drive mobile and web delivery excellence while ensuring compliance with PHI, PII, and HIPAA standards
Collaborate with PBM business leaders and digital stakeholders to ensure digital experiences drive measurable business impact

15+ years of experience in digital solutions engineering or experience development
Proven success delivering large-scale consumer-facing digital platforms (10M+ users)
Strong technical foundation: React / React Native, GraphQL, API-first architecture, cloud-native delivery
Demonstrated ability to lead distributed engineering and design teams (300+ globally)
Expertise in accessibility (WCAG 2.2), usability, and cross-platform design systems
Understanding of healthcare or financial services regulatory requirements preferred.

Executive Director, Digital Solutions Engineering

Key skills