Partner with dealership leaders to review Driveway.com performance, identify opportunities, and improve key operational metrics
Serve as a trusted advisor and escalation point for store-related operational, fulfillment, and customer experience issues
Lead store onboarding, engagement, CRM training, and ongoing support to ensure successful adoption of Driveway.com processes
Oversee Store Valet onboarding, utilization, performance, and workforce planning to support business needs
Collaborate with cross-functional teams to drive reporting accuracy, operational improvements, inventory syndication, and customer satisfaction
Capture and communicate store feedback, best practices, and performance insights to improve the Driveway partner experience

Knowledge of Driveway.com operations, dealership processes, customer fulfillment, logistics, and performance management
Experience building partnerships and influencing results across multiple locations or teams
Strong communication, presentation, and relationship-management skills
Excellent analytical, problem-solving, and critical-thinking abilities
Experience with CRM systems and Microsoft Office applications, including Excel, Word, and PowerPoint
Ability to travel as needed and work flexible hours to support business operations
High School graduate or equivalent, 18 years or older required

Store Operations Supervisor

Key skills