VP Recovery Operations

Role Overview

• Manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators
• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement
• Compliance with all regulatory requirements and internal policies related to customer experience.

Requirements

• Experience leading and developing teams within a recovery or collections environment
• Excellent knowledge of Recovery processes, including strategy execution and oversight
• Proven experience driving performance and accountability across third
• and fourth-party suppliers
• Knowledge of legal and court processes related to recovery and collections
• Working knowledge of NeuAnalytics or similar middleware platforms used for account placement execution
• Solid controls background, with experience operating in a risk-managed and regulated environment