Community Outreach and Client Care Coordinator

Role Overview

• Promote Qualicare Hamilton’s services to community partners to drive business growth and generate referrals.
• Respond to and manage incoming client inquiries and coordinate caregiving services.
• Maintain up-to-date schedules for clients and caregivers using scheduling software.
• Support outreach and brand visibility through social media and CRM tools.
• Build, foster, and maintain strong relationships with clients, caregivers, and community stakeholders.
• Conduct a minimum of 40 outreach calls or visits per week to promote Qualicare services.
• Provide weekly updates and reporting on marketing activities and community engagement efforts.
• Match clients with appropriate caregivers based on needs, skills, and geography.
• Ensure accurate documentation of client information and service details.

Requirements

• Post-secondary education preferred, ideally in business, healthcare, or a related field.
• 2–3 years of experience in sales, marketing, scheduling, or customer service (healthcare experience an asset).
• Strong organizational, communication, and interpersonal skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and CRM/scheduling software.
• Familiarity with social media platforms.
• Reliable vehicle, valid driver’s license, and insurance required.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunities for professional development
• Supportive team environment
• Opportunity to make a meaningful difference in the lives of clients and families