Service & Installation Coordinator

Role Overview

• Coordinate and schedule service visits, call-outs, and installation projects to ensure delivery targets are met.
• Allocate engineers and resources effectively, ensuring they have all required information, parts, RAMS, and documentation to complete jobs efficiently.
• Monitor job progress, maintain up-to-date engineer schedules, and proactively resolve operational or scheduling issues.
• Act as the main point of contact for customers, managing enquiries, confirming appointments, and maintaining excellent service levels.
• Ensure installations and service work meet quality, safety, and contractual standards, while supporting accurate invoicing and prompt payment.

Requirements

• Has previous experience in a planning, scheduling, or coordination role, ideally within a service or installation environment.
• Is highly organised with the ability to manage multiple priorities.
• Has strong customer service and telephone communication skills, with a professional and customer-focused approach.
• Has general office administration and working in fast-paced environments.
• Is focused on accuracy and attention to detail.

Benefits

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!