Sales Operations Manager

Role Overview

• Translate strategic objectives and ideas into detailed project plans, timelines, deliverables, and implementation roadmaps.
• Lead the execution of provider retention, reactivation, account growth, and engagement initiatives.
• Manage multiple high-priority projects simultaneously while ensuring deadlines and objectives are met.
• Bring creative input to initiatives, proposing refinements and data-driven ideas.
• Serve as the primary liaison between Account Management and internal departments.
• Coordinate project dependencies and ensure all stakeholders remain aligned.
• Ensure Account Managers have the resources required for successful execution.
• Track project milestones, deliverables, risks, dependencies, and outcomes.
• Prepare executive-level reports, dashboards, project summaries, and performance updates.

Requirements

• Bachelor's degree in Business, Operations, Project Management, Sales Operations, or a related field preferred.
• 5+ years of experience in project management, business operations, strategy, client success operations, account management operations, or a related discipline.
• Operations-heavy background preferred over a sales-heavy background.
• Proven experience managing or coordinating projects that span multiple departments.
• Experience reporting to, presenting to, or working directly with C-suite/executive stakeholders.
• Strong project management and organizational skills.
• Exceptional communication and stakeholder management abilities.
• Experience with CRM platforms is required; experience with Creatio is a plus but not required.
• Experience with project management tools such as ClickUp preferred.
• Healthcare, pharmacy, or compounding pharmacy industry experience is a plus, but not required.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and drive initiatives with minimal oversight.

Benefits

• Standard company equipment provided (Dell laptop)