Preservice Coordinator – Continuum of Care

Role Overview

• Secures scheduled encounters by verifying insurance, identifying, and completing payer authorization requirements, creating, and communicating estimated patient liabilities preservice.
• Gathers incoming work orders, clinical information, interviews client/referral source to secure demographic, financial, and qualifying data.
• Verifies insurance details, documents insurance benefits, produces price estimates, and communicates with patients.
• Works collaboratively with insurance companies, providers and staff to ensure plan requirements have been met prior to patient services.
• Effectively utilizes medical terminology to collaborate with physicians, case managers, and branch leaders to identify and coordinate patient care needs.
• Educates patients and clinical caregivers regarding referral, authorization requirements, payer coverage, eligibility guidelines, and other insurance related changes.

Requirements

• High School diploma/GED or 10 years of work experience
• 1-3 years’ experience in a medical business office or health care setting involving customer service or patient-facing responsibilities, or equivalent
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

Benefits

• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.