Sr. Technical Product Owner – SAP Order to Cash & Commerce Cloud – Strategy & Management

The Cigna Group is dedicated to improving the health and vitality of those they serve. They are seeking an experienced Senior Technical Product Owner for SAP Order to Cash and Commerce Cloud to ensure alignment to product vision and multi-year strategy, acting as a liaison between business stakeholders and technical teams.

Responsibilities:

• Define and communicate the end‑to‑end product vision and technical strategy spanning sales order management, pricing, billing, and customer experience across OTC and Commerce Cloud (S/4 and Digital)
• Guide configuration and solution design decisions that balance SAP standard capabilities with evolving business needs
• Partner with Finance, Operations, and Compliance to ensure holistic process and data integrity across the value chain
• Collaborate with technical product owners to prioritize the full technical backlog, including non-functional requirements, platform maintenance, and technical debt
• Translate business objectives into actionable technical requirements and ensure alignment across cross-functional teams
• Articulate complex technical concepts in clear business language for leaders and stakeholders
• Act as a bridge between business product managers and technical delivery teams to define and refine functional and technical specifications
• Drive high‑level decisions related to architecture, infrastructure, and system design feasibility
• Partner with engineering teams to support custom development that complements standard SAP functionality
• Mentor and guide product owners and development teams to ensure alignment, collaboration, and delivery quality
• Champion standardization, continuous improvement, and best practices across the SAP SD and Commerce Cloud landscape
• Partner with Sales, Operations, and Finance to ensure readiness across data, process, compliance, and change management for all releases
• Serve as a senior escalation point for complex or systemic production issues, leading root cause analysis and long‑term remediation planning

Requirements:

• Bachelor's degree in Information Technology or a related field, or equivalent experience
• 10+ years plus of hands‑on experience with SAP Order to Cash, including at least 5 years plus with S/4HANA
• Deep functional and technical expertise in SD areas such as sales order management, pricing/taxation, contracts, billing, returns, credit/debit processing, delivery scheduling, ATP, intercompany/third‑party scenarios, MTO/STO, logistics execution, and EDI/IDoc processing
• Strong knowledge of SAP SD and Commerce Cloud integrations, ensuring reliable orchestration of order capture, pricing, availability, and customer data across platforms
• Broad integration experience across EDI, IDocs, and cross‑module SAP environments
• Experience in pharmaceutical distribution, life sciences, or other regulated industries
• Deep understanding of SAP SD integrations with PTP, FICO, Vistex, and EWM
• Experience supporting large‑scale implementations, migrations, or enterprise transformation programs
• Prior Big Four consulting experience