Support Development Engineer

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. They are hiring a Support Development Engineer to assist the Engineering department by identifying and resolving technical issues, configuring data flows, and building dashboards to provide insights.

Responsibilities:

• Identify root causes of technical issues
• Respond to production issues
• Configure programs and data flows between EnergyHub and our OEM or Utility partners
• Configure and update data attributes when no UI is available
• Build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities
• Identify and implement technical solutions to mitigate or correct known issues
• Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript)
• Contribute bug-fix PR’s to the codebase
• Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
• Other duties as assigned

Requirements:

• Ability to combine information gained from multiple sources to identify root causes
• Strong organizational skills and an eye for calling out areas for improvement
• Strong communication skills
• Comfort working with internal teams as well as external partners
• Comfort working across time zones and cultures
• An understanding of code versioning concepts and experience with tools like git
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
• Experience working with 3rd Party API's using Postman
• Experience with a scripting language such as Python
• Experience or familiarity with Fullstack web development
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)
• Experience working on a level 3 support team
• Experience working with utilities and/or our many device partners