Service Delivery Project Manager (Remote)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Service Delivery Project Manager acts as the primary liaison between internal teams and customers, ensuring on-time delivery and excellent customer service for managed services deployments.

Responsibilities:

• Lead customer’s managed services deployments across all technical operations teams, regions, and markets as assigned
• Collaborate across teams to align on goals and develop a unified plan for delivering services on time and as outlined in an order
• Share information broadly, oversee tactical and strategic efforts, provide regular updates on projects, set clear expectations, inform status, and proactively convey risks
• Act as a customer liaison on each project between the technical teams, business stakeholders, partners, and customers
• Bridge the gap between our customers’ needs and the resources and information required for successful delivery
• Set departmental objectives and report on progress and project milestones
• Handle and resolve customer problems that are escalated for management attention
• Produce various reports for project implementation and customer service management
• Organize and coordinate all internal organizations for the timely and accurate implementation of large, complex projects
• Interface directly with customers to communicate implementation schedule, on-going project status, issues and responses to questions. The communication vehicle will be via face-to-face meetings, ticketing system, email, and/or conference calls at regularly scheduled intervals
• Proactively manage milestones and communications with Customers throughout the delivery process

Requirements:

• CAPM or PMP certification is preferred; however, your depth of project management and Cloud experience will be considered in lieu of accreditation
• Previous hands-on experience implementing cloud-based solutions is ideal due to the complex nature of the industry. (2+ years preferred)
• Excellent at developing project plans using standard project management tools, prioritizing deliverables and resources, and proactively managing risk
• Significant experience coordinating projects, determining resource requirements, carrying out logistics, and following through with deliveries and deadlines
• Proficient in tracking data, creating schedules, and carrying out progress checks to track performance and accountability
• Strong relationship management skills across internal partners, external vendors, colleagues, technical teams, and customers
• Excellent written and verbal communication skills
• Effective time management skills
• Ability/willingness to operate in a fast-paced, demanding environment
• Desire to grow within the company
• Analytical/critical thinking ability
• Be solution-oriented, proactive, quick thinking, and comfortable with a dynamic project portfolio
• Curious to improve and evolve our implementation guidelines, quality, and timing based on tactical and business learning
• Proficiency with project management tools and standards based on PMI best practices