Senior Implementation Project Manager (PBM / Health Plan)

Genesis10 is seeking an Implementation Project Manager with PBM experience for a 9+ month contract position. This role is focused on leading new PBM client implementations and ensuring successful, high-quality, and on-time client implementations while supporting the organization’s strategic growth in the PBM industry.

Responsibilities:

• Manage and lead new Health Plan implementations across Commercial, Medicaid, Medicare, and Exchange lines of business
• Own implementation objectives for new PBM clients, ensuring alignment with organizational strategy and client expectations
• Develop and maintain detailed work plans, schedules, resource plans, status reports, and implementation priorities
• Direct and coordinate cross-functional teams across operations, business, product, and technical areas to deliver high-quality, properly scoped project requirements on time
• Lead complex implementation workstreams, including Operations Readiness (Member Services, System Access & Training, Vendor Transition, Reporting, Pharmacy Helpdesk) and Eligibility
• Ensure timely and accurate implementation tracking, analysis, reporting, and communication using established policies and procedures
• Maintain accurate and timely updates in ServiceNow (SN) automated workflows, ensuring QA standards and implementation timelines are met
• Review deliverables to ensure adherence to quality standards, implementation requirements, and team performance metrics
• Obtain sign-offs on deliverables from internal and external stakeholders and make timely decisions to keep implementations on track for go-live readiness
• Identify risks, recommend solutions, escalate issues as needed, and ensure solutions align with client requirements
• Partner with Account Management to track, document, and close all implementation items in alignment with client intent
• Lead cross-functional quality initiatives and conduct post-go-live lessons learned reviews with clients and executive leadership

Requirements:

• Bachelor's degree or equivalent experience
• 2+ years of experience in PBM
• 2+ years of experience in implementation management or large healthcare project management
• Client-facing experience with the ability to influence internal and external stakeholders
• Experience leading multiple implementations or managing workstreams within large implementations
• Strong ability to multitask, work independently, collaborate with leadership, and ensure client satisfaction
• Willingness to work through year-end holidays as needed to support client go-live activities
• 1+ year of experience using MS Project
• 1+ year of experience with ServiceNow
• Experience supporting Medicare and/or Medicaid client implementations
• PBM Account Management experience
• Ability to influence without authority and drive results in a matrixed environment
• Strong communication, presentation, and stakeholder management skills
• Demonstrated ability to assess client needs through active listening and consultative engagement
• Only candidates available and ready to work directly as Genesis10 employees will be considered for this position