Epic Healthcare - Clinical Business Solutions Analyst

Mercy is a healthcare organization seeking a Clinical Business Solutions Analyst to formulate and define business scope and objectives while understanding infrastructure requirements. The role involves functional analysis, application configuration, and acting as a liaison between infrastructure teams and customers.

Responsibilities:

• Formulates and defines business scope and objectives as well as infrastructure requirements through research and fact-finding combined with an understanding of business and industry requirements
• Performs functional analysis, requirements, definition and application module configuration and testing
• Responsible for conducting prototypes, developing functional specifications, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables
• Has a thorough understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions for the business functions
• Responsible for the identification of and resolution of gaps in the business processes
• Involved in security/authorization setup, user documentation, data interface design, data migration and reconciliation
• Involved in the installation and tuning of modification, as well as archiving data
• Generally, this position has light programming skills in the appropriate language to develop scripts necessary for application functionality
• Functions as a primary liaison between Infrastructure teams and internal and external customer teams requiring infrastructure services
• Manages and cultivates the infrastructure teams relationships with internal customers and project teams
• Marshalls appropriate resources to deliver infrastructure services in support of project deliverables
• Production Support monitoring, troubleshooting, configuring, enhancing and providing advanced customer support
• Deployment / Implementation planning and executing the implementation of new applications or system integration and testing
• Design researching, recommending and designing new technologies, new configurations and enhancements to existing systems; providing consulting advice to customers on the capabilities of the environment
• Demonstrates thorough understanding of the fundamental tools and concepts of one of the information technology Teams
• Applies that understanding to make independent practical contributions to moderately complex IT work within Mercy departments or functions
• Detail oriented and capable for exploring innovative solutions to solve complex problems and address issues
• Experience in clinical systems, including implementations, support, configuration, optimization, etc
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity and maintain a positive attitude
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving healthcare workers of all levels
• Operates under general supervision
• Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards

Requirements:

• Bachelor's degree in related field, specialized training, or equivalent work experience
• 2 years of clinical or relevant technical or business work experience
• Epic Certification (within 6 months of hire)
• Experience in clinical systems, including implementations, support, configuration, optimization, etc
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, exercise creativity and maintain a positive attitude
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving healthcare workers of all levels
• Detail oriented and capable for exploring innovative solutions to solve complex problems and address issues
• Epic Certification Highly Preferred: (Inpatient, ClinDoc)