Senior Technical Program Manager, Business Systems (GTM and CPQ)

Outreach is a leading AI Revenue Workflow Platform that enhances sales processes for global organizations. The Senior Technical Program Manager will lead cross-functional initiatives, streamline business processes, and drive system integrations to support various teams within the company.

Responsibilities:

• Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives
• Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes
• Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions
• Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities
• Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows
• Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities

Requirements:

• 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment
• Bachelor's or Master's degree in Computer Science or a related technical discipline, or equivalent experience
• Proven success leading complex, cross-functional programs across multiple systems and teams
• Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context
• Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks
• Skilled in roadmap planning, scoping, and discovery for large-scale initiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels
• Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments
• Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity
• Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders
• Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors