ICU MedicalRemote
Program Manager, Professional Services - Data Analytics
United States
Full-time
2 weeks ago
H1B Sponsor Likely
Key skills
Healthcare industry experienceSalesforce CRMTableau applicationsClinical InformaticsProject managementEffective communicationTeam leadershipDecision makingConflict resolutionAnalyticsTableauSalesforceCRMLeadershipMentoringTeam LeadershipCommunicationDecision MakingPresentation Skills
About this role
ICU Medical is a global market leader in clinically-essential IV therapy and critical care products. The Program Manager – Clinical Analytics will oversee daily operations of the Professional Services Executive Data Analytics Program, working closely with various teams to deliver data analytics services and enhance customer satisfaction.
Responsibilities:
- Support curation and delivery of customer data packages
- Data Analytics Team Support and Automation: ensure analyst team is delivering, adhering to processes and fully utilizing automation tools
- Utilize Salesforce CRM to track on time delivery of contracted services and reports overview calls
- Leverage real time analytics to track customer satisfaction
- Define requirements and assist in tool development for enhanced analytics
- Develop and deliver training materials for analytics
- Educate internal departments on any new or revised service offerings
- Lead Voice of the Customer activity to understand customer needs
- Work cross functionally to create optimization and value-add services for current install base
- Work with contracts and legal department to create and review service contract language
Requirements:
- Must be at least 18 years of age
- Bachelor's in Nursing, Pharmacy, Clinical Informatics or related field
- 7+ years of related experience in clinical, pharmacy or informatics
- 2+ years implementing and supporting healthcare medication safety solutions
- Healthcare industry experience with customer medication managements workflow
- Ability to consult and create service offerings that help customers recognize the value of medication management products and software solutions
- Understanding of professional services methodologies and relevant clinical and IT operations
- Provide coaching, mentoring, and training for project teams and peers
- Demonstrates effective communication and engagement with cross functional leadership
- Team leadership skills
- Ability to work in a matrixed environment
- Effective, professional communication and presentation skills
- Decision making skills
- Conflict resolution skills
- Experience with Salesforce and Tableau applications
- Prefer knowledge of hospital systems that integrate with ICU Medical products