Senior Network Engineer

Stitch Fix is a leading online personal styling service that utilizes AI and expert stylists to help clients find their perfect clothing fit. They are seeking a Senior Network Engineer to manage network operations, support IT services, and enhance the connectivity across their physical locations, ensuring operational excellence in a Cisco Meraki environment.

Responsibilities:

• Maximize Network Efficiency: Utilize the Cisco Meraki Dashboard for effective configuration and management of MX security appliances, MS switches, and MR access points in large warehouse\campus setup
• Provide Exceptional Support: Deliver remote network assistance to on-site IT specialists and end-users, promptly addressing escalations and automated alerts across various locations
• Enhance Wireless Performance: Conduct wireless site surveys and generate detailed heatmap reports with Ekahau to optimize network performance, capacity, and reliability
• Establish Best Practices: Define and implement best practices for validating and deploying network firmware updates and warehouse automation systems
• Manage Monitoring Tools: Oversee advanced network monitoring and observability tools like AppNeta and Datadog, ensuring ISP connectivity with robust failover and high availability
• Secure Wireless Access: Administer 802.1X and EAP-TLS authentication integrated with MDM platforms to protect enterprise wireless connectivity
• Oversee Connected Services: Manage network-connected hardware and services, including VOIP, security cameras, Zoom room setups, and time clock systems
• Organize IT Operations: Maintain organized IT tickets and change management processes using Freshservice, ensuring compliance with SLA standards
• Track Assets Accurately: Ensure comprehensive inventory management, asset tracking, and change management records are maintained for accountability
• Cultivate a Positive Culture: Mentor team members and foster a collaborative work environment, enhancing the IT experience for all colleagues

Requirements:

• 8-12 years in enterprise network engineering, with over 6 years specifically working with Cisco Meraki hardware in distributed, multi-site environments
• Demonstrated success in operating large networks with 500+ devices per site, supporting over 1,000 users across corporate offices, distribution centers, and remote locations
• Specialized knowledge in wireless security architecture, particularly with 802.1X, EAP-TLS, and certificate-based authentication
• Solid foundation in routing, switching, VLAN segmentation, traffic shaping, VPNs, and firewall policies
• Experience troubleshooting LAN/WAN connectivity issues in dynamic, high-pressure environments
• Comfortable managing cloud-adjacent network services (e.g., AWS, GCP) and integrating automation-friendly tools
• Confident in drafting root cause analysis (RCA) reports, maintaining up-to-date documentation, and utilizing ticketing/change management systems
• Communicative and passionate about mentoring others within a fast-paced, diverse tech culture
• Willingness to participate in on-call rotations and travel to Stitch Fix locations as needed
• Cisco Meraki Solutions Specialist (CMSS) certification preferred
• Possessing relevant networking and wireless engineering certifications is a valuable asset