Key skills
Product marketingCCaaS expertiseGo-to-market strategyData analysisCommunication skillsFast learnerCross-functional collaborationDetail-orientedGoAIProduct ManagementCommunicationPresentation SkillsSales
About this role
Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Senior Product Marketing Manager will be responsible for crafting strategic messaging, managing go-to-market strategies, and collaborating with various teams to enhance customer engagement and drive sales.
Responsibilities:
- Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers
- Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption
- You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages
- As Five9's competitive landscape expert, conduct research to understand rivals' strengths, weaknesses, and opportunities
- You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages
- You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities
- Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future
- Represent Five9 at events, webinars, and other customer-facing activities
Requirements:
- 5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions
- Bachelor's degree in Business or Marketing Management
- Strong communication skills, including excellent verbal, written, and presentation skills
- Adept at working cross-functionally
- Fast learner, detail-oriented, and must enjoy fast-paced work environments
- MBA preferred