Helix Sales Customer Success Account Manager - East Territory

BMC Helix is an AI-native engine behind forward-thinking IT organizations, focused on maximizing the ROI of AI. They are seeking a Customer Success Account Manager to lead customers in achieving the full value of their BMC investments, while coordinating sales targets and building trust with clients.

Responsibilities:

• Act as the main point of contact for your customers. Following the initial subscription deal you will partner and be supported by top talented consultants; delivery leads and architects to ensure the optimization of your customers' investments as well as increasing profitable revenue for BMC
• Work towards planning and exceeding customer success sales targets by coordinating all the sales team members to build an effective pipeline and execute each phase of the Value Selling process
• Act as a BMC brand ambassador, both internally and externally, and build trust and confidence with customers, partners, and colleagues through integrity and professionalism
• As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself, and be the innovator when it comes to solving everyday problems

Requirements:

• Experience in both Sales and Customer Success leading organizations through Digital Transformations
• Worked effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively lead a professional services sales process
• Demonstrated ability to further develop business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and competitive landscape