Customer Success Manager (Growth)

Tekion is a disruptive company in the automotive industry, offering a cloud-native platform for retailers and manufacturers. The Customer Success Manager (Growth) is responsible for building strong relationships with dealer customers, ensuring they effectively adopt the platform and see measurable benefits.

Responsibilities:

• Developing and managing all assigned dealer customer portfolios that have been onboarding on Tekion products
• Handling dealer inquiries and communications
• Analyzing customer data to improve the experience
• Evaluating and improving tutorials and support infrastructure
• Mediating between dealer contacts and internal teams
• Resolving customer requests and concerns through cross-functional partnership
• Recommending solutions or products to enhance dealership operations
• Anticipating customer needs based on product roadmap or projects
• Demonstrating value internally and externally to promote growth and retention
• Driving accountability and trust through open communication and frequent touchpoints, including monthly, quarterly, and bi-annual business reviews

Requirements:

• 5 PLUS YEARS OF DEALERSHIP OR WORKING WITH AUTOMOTIVE SOFTWARE IS REQUIRED
• Experience in customer success and/or post sales delivery and enablement experience
• Automotive experience of 5 plus years in dealership and or automotive software is required with strong knowledge of the DMS
• Superb communication and interpersonal skills
• Adaptable and quick to absorb and apply new information
• Strategic thinker who embraces frequent change
• Experience in customer-facing or customer service roles
• Understanding of Customer Success methodologies
• Highly organized, detail-oriented, and self-motivated
• Ability to travel up to 50% for onsite dealership visits and events
• Demonstrated problem-solving and critical thinking skills with a results-oriented mindset
• Strong time management and organizational skills with high attention to detail
• High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success
• Strong communication (written and verbal) skills to both external and internal audiences
• Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc
• Experience with CRM systems such as Salesforce
• Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred
• Experience with the ARC platform
• Strong communication and coaching skills
• Deep product knowledge and ability to translate technical workflows into business value
• Analytical mindset for interpreting performance data
• Collaborative and adaptable in a fast-paced environment
• Results-oriented with a focus on retention, adoption, and advocacy
• Highly organized and process-driven with attention to detail