Key skills
Network designCisco routersswitchesFirewall knowledgeCall ManagerSIPH323 Gatewayscommunication skillsProblem solvingTeamworkCommunicationProblem SolvingCollaborationNetwork Security
About this role
GDT is a global IT services company that values inclusivity, growth, and innovation among its employees. The Level 2 Engineer role involves providing intermediate technical support, managing network services, and addressing client security needs while ensuring effective communication of technology issues.
Responsibilities:
- The Level 2 Engineer will provide client consultation: perform analyses of customer security needs and recommend, design, and implement secure server and network environments
- Provide technology support: install, maintain, upgrade, and troubleshoot servers, networks, firewalls, VPNs, and other security products, providing solutions to complex hardware/software problems including testing
- Effectively communicate security policy and technology issues and product capabilities through both high-quality written documents unstructured interviews to all levels of client
- Keep up to date with network security issues and products
Requirements:
- Advanced understanding in network design
- Strong communication skills
- Ability to convey technical requirements and concepts, commensurate to one's level, to technical and non-technical clients and corporate audience
- Excellent written and oral communications, problem solving and process management skills
- Ability to work well within a team environment in a matrixed organization
- Interpersonal skills with the ability to interface with all levels of the organization
- Must have good knowledge in Cisco routers and Switches
- Must have Knowledge in anyone of these Firewalls - Palo Alto/Cisco ASA/Cisco firepower/Juniper SRX/Fortinet
- Must have good knowledge in Call Manager, Cisco Unity Connection and Cisco IM&P
- Basic understanding in SIP, H323 Gateways and Expressway connectors
- Must be completed in anyone of below certification: CCNA - Must for Network and Security L2
- Good to have knowledge in Aruba Switches
- Good to have knowledge in Cisco Contact Center Xpress, Cisco Expressways and MGCP Gateways
- CCNP Collaboration - Good to have for UC L2
- CCNP Enterprise - Good to have
- ACSA - Good to have
- ACSP - Good to have