Key skills
Project coordinationPower Systems experienceElectrical industry expertiseCustomer relationship managementTechnical liaisonAdobe AcrobatSAPSalesforceMicrosoft O365Field Service experienceBattery technologiesUninterruptable Power SupplyBluebeamCollaboration
About this role
Eaton’s Electrical division is seeking a Project Engineer to support customers and field service engineers across the continental United States. The role focuses on ensuring positive customer experience through proactive project support and issue resolution.
Responsibilities:
- Develop and maintain relationships with internal and external customers for assigned projects
- Initiate escalation calls with technical support to ensure timeline resolution
- Leverage centralized resources to manage projects
- Initiate work orders for projects in collaboration with the dispatch team to get orders assigned to technicians
- Manage work orders to completion and collaborate with finance for invoicing
- Act as the technical liaison between customers, and field service engineers to efficiently carry out daily tasks (documentations, energization permits, LOTO, customers, project portals)
- Serve as the customer’s advocate by relaying the appropriate level of urgency to projects managers and escalating issues as required
- Pursue continuous learning of products and applications related to CPS UPS’s, and Data Center Product Distribution (DCPD) products
- Provide daily updates to project managers on the status of the projects
- Manage meetings with on site general contractors to ensure timeline milestones
Requirements:
- Associate degree from an accredited institution or in lieu of degree at least two (2) years of Field Service experience
- Minimum of two (2) years of customer facing project coordination experience
- Must reside within the West Coast of the United States
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
- Associates degree in Engineering or other technical field
- Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply)
- Electrical industry expertise and product knowledge
- Prior experience working with contractors and project coordination
- Proficiency in applications required for job function (Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365)
- Experience with Uninterruptable Power Supply (UPS)