Lead Product Operations Manager

Teladoc Health is a company focused on transforming virtual care and empowering individuals to live healthier lives. The Lead Product Operations Manager is responsible for designing and evolving systems and processes that connect product strategy to execution, ensuring alignment and transparency across the product lifecycle.

Responsibilities:

• Design, evolve, and operationalize the systems, processes, and operating rhythms that connect product strategy to execution across the full product lifecycle—from discovery and planning through delivery, learning, and iteration
• Act as an extension of Product leadership by identifying friction, reducing operational overhead, and creating clarity through scalable, repeatable, and self-service product operations practices
• Build and maintain frameworks, templates, and artifacts that embed product strategy into day-to-day work (e.g., planning, roadmaps, requirements, decision logs, reviews), not just quarterly presentations
• Establish and improve mechanisms that provide Product teams with the right inputs—customer insights, performance data, strategic context—to support high-quality, timely decision-making
• Create visibility into outputs and outcomes by enabling clear roadmap alignment, progress tracking, and impact measurement across teams and stakeholders
• Support and continuously improve Product team rituals and forums (e.g., planning cycles, reviews, leadership updates), ensuring they drive alignment, accountability, and learning without unnecessary bureaucracy
• Partner cross-functionally with Engineering, Design, User Research, Data & AI, Commercial, and Operations teams to ensure shared understanding of priorities, dependencies, and customer needs
• Apply systems thinking to assess how tooling, workflows, data, and people interact—designing solutions that scale while respecting team autonomy and context
• Lead change initiatives with a strong change-management lens, fostering adoption, managing resistance, and ensuring new ways of working are embedded and sustained
• Own and evolve key elements of the Product Operations tool ecosystem, partnering with tool owners to ensure platforms are well-configured, integrated, adopted, and delivering measurable value
• Continuously assess tool usage, data quality, and operational workflows to identify opportunities for simplification, consolidation, and improved return on investment
• Establish lightweight governance and standards that improve consistency and clarity without slowing teams down
• Enable Product leaders to maintain visibility into strategy, execution, and outcomes through clear data, dashboards, and narratives—without micromanagement
• Identify and apply AI-enabled tools and workflows that enhance Product Operations effectiveness, such as improving documentation quality, accelerating planning and synthesis, reducing manual effort, and supporting better decision-making
• Partner with Product, Design, User Research, and Program teams to integrate AI capabilities into existing workflows in practical, responsible, and value-driven ways
• Collaborate closely with Data & AI partners to pilot, evaluate, and scale AI solutions that meaningfully improve Product Operations outcomes
• Help establish best practices, guardrails, and enablement approaches for AI usage within the Product organization, ensuring adoption is thoughtful, compliant, and aligned with team needs
• Leverage AI selectively within Product Operations frameworks, tooling, and training to increase leverage and scalability—while keeping human judgment, strategy, and accountability at the center
• Serve as a trusted thought partner to senior Product leaders, helping connect day-to-day execution with broader business strategy and outcomes
• Lead and facilitate working sessions, workshops, and executive discussions that surface risks, clarify priorities, and accelerate decisions
• Communicate complex operational and strategic concepts clearly and compellingly to a wide range of audiences, including senior and executive stakeholders
• Continuously look ahead to anticipate scaling challenges and evolving needs of the Product organization, proactively designing solutions before issues become systemic

Requirements:

• 8+ years of experience in product operations, product management, or a related field
• Deep understanding of the product development lifecycle specifically in a tech focused company
• Demonstrated ability to apply AI tools in a professional context, preferably in product operations and the product development lifecycle
• Hands-on experience with tool/platform ownership, including governance, adoption, and integration
• Strong background in process design, data analysis, KPI tracking, and reporting
• Proficient in stakeholder management, relationship building, and communication management
• Proven ability to lead complex initiatives with cross-functional teams
• Familiarity with tools such as Figma, Jira, Confluence, Miro, Airtable, Productboard (or other roadmapping tools), and AI copilots
• Ability to think critically and strategically to address complex problems and develop effective solutions
• Ability to work independently, set direction, and deliver results with limited guidance
• Exceptional written and verbal communication skills, including the ability to present strategic recommendations to executive stakeholders
• Experience in B2B software company is preferred
• Experience in healthcare is a plus