Associate Customer Support Technician - Accounting

Applied Systems is transforming the insurance industry by building a dedicated team that values learning and innovation. They are seeking an Associate Customer Support Technician - Accounting to assist customers with inquiries related to accounting software, providing efficient and friendly customer service.

Responsibilities:

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our accounting software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

Requirements:

• 1+ years of customer service experience
• Experience with accounting software or traditional accounting processes
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
• A passion for problem-solving and providing a high level of customer care
• Confidence in interacting and learning about various technology applications, software, network infrastructure
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc