Functional Business Analyst – Logistics & Warehouse Systems

NTT DATA North America is a leader in IT and business services, seeking experienced Functional Business Analysts to join their LSG IT Global Operations team. The role involves supporting Distribution, Warehouse, and Logistics business functions, providing Level 2 production support, and participating in various logistics and transformation initiatives.

Responsibilities:

• Requirements Gathering, Design & Development
• Gather and analyze business requirements by working closely with stakeholders and end users through workshops and working sessions
• Create and maintain project documentation including Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and System Requirement Specifications (SRS)
• Act as a liaison between business teams and IT to support system enhancements, upgrades, and new implementations
• Document business processes, use cases, and functional specifications
• Support User Acceptance Testing (UAT) and coordinate testing activities with business users
• Design system solutions that meet business needs and align with enterprise IT architecture standards
• Develop detailed functional design artifacts including process flows, data models, and system interfaces
• Collaborate with system analysts, architects, vendors, and internal development teams to coordinate and deliver technical solutions
• Provide Level 2 application support, including incident management, break/fix activities, and production issue resolution
• Offer continuous support for deployed systems by identifying root causes and implementing effective solutions
• Perform various testing activities including Functional, Regression, Integration, and User Acceptance Testing
• Develop and execute complex SQL queries and stored procedures using:
• MS SQL Server Management Studio
• Oracle PL/SQL
• Maintain SQL scripts for test data creation and defect retesting
• Monitor system performance and support ongoing maintenance to ensure stable and efficient operations
• Conduct training sessions for end users and technical teams on new systems and enhancements
• Develop and maintain training materials, user guides, and technical documentation to support knowledge transfer and operational continuity

Requirements:

• 3–5 years of experience as a Business Analyst supporting Manhattan WMOS (2010 & 2018)
• 2–3 years of experience with Oracle EnterpriseOne (E1) or similar ERP systems
• 2–3 years of hands-on experience with Oracle PL/SQL and MS SQL Server, including stored procedures and triggers
• 2–3 years of experience supporting Pick, Pack, Ship (PPS) processes across: Warehouse Management, Transportation Management, Order Management
• 2–3 years of experience with integration technologies such as XML, webMethods, or Oracle Fusion Middleware (OFM)
• 1–2 years of experience with reporting tools such as Power BI or IBM Cognos
• 1–2 years of experience supporting warehouse machine automation systems
• Strong analytical, documentation, and stakeholder communication skills
• Ability to work effectively in a fast-paced, global operations environment
• Experience with QAD Precision / TRAX preferred