Customer Service Representative I

AmTrust Financial Services, Inc. is focused on helping businesses flourish through insurance solutions. The Customer Service Representative will serve as the human connection to the company, answering questions about products and services while ensuring high customer satisfaction.

Responsibilities:

• Master product expertise to deliver on customer asks
• Drive inclusive team culture and success
• Manage large amounts of inbound and outbound calls promptly
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives
• Meet personal/team qualitative and quantitative targets
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company

Requirements:

• 2 years of experience in a customer support role
• Excellent verbal and written communication, computer skills, and time management skills
• Able to effectively tailor communication and style to differing audiences
• Resourcefulness and flexibility
• Able to self-manage and work independently in a dynamic, constantly changing environment
• Require an internet speed test before offer. Must meet 30mb download and 2mb upload