Sr. Customer Success Manager

Netskope is a market-leading cloud security company focused on redefining Cloud, Network, and Data Security. They are seeking a proactive and technically strong Customer Success Manager to ensure enterprise customers achieve measurable business value and improved security outcomes with the Netskope cloud security platform.

Responsibilities:

• Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization
• Drive a structured onboarding program that accelerates time-to-value and early adoption
• Lead regular cadence calls to monitor utilization, adoption & engagement proactively identifying and mitigating adoption risk
• Analyze support cases, telemetry, and usage trends to maintain visibility into overall customer health and escalate risks early to prevent churn
• Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption, maturity progression, and customer health trends
• Continuously monitor customer risk signals across adoption, usage, support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales, Solution Engineers, Support, Services)

Requirements:

• 5+ years of customer success management experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers
• Strong expertise in SSE/SASE architectures, cloud security, information security, and threat prevention
• Proven ability to drive customer adoption, retention, and expansion
• Experience building business-aligned cloud and cybersecurity programs
• Strong stakeholder management skills, with experience engaging executives and technical teams
• Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment
• Exceptional organizational skills with the ability to manage competing priorities
• Hands-on experience with Data Loss Prevention (DLP) programs and controls would be a bonus
• Bachelor's Degree preferred