Website Project Manager (Remote - US & CAD)

Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of experts in Drupal & WordPress. They are seeking a Website Project Manager to manage client-facing WordPress projects, ensuring clarity across teams and maintaining accurate project tracking while advocating for clients and improving workflows.

Responsibilities:

• Manage multiple projects across the build and support spectrum with varying complexity and client needs
• Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery
• Understand each client's business needs and effectively communicate them to the internal team to ensure alignment
• Know when to push back on behalf of Kanopi's best interests, and when to escalate situations to the attention of Management
• Identify and share potentially larger projects with the Management team or strategically determine when a larger initiative would be beneficial for the account
• Lead client communications with clarity and empathy, facilitating meetings, articulating next steps, sharing updates, and translating technical concepts into plain language
• Foster positive, long-lasting relationships that encourage contract renewals and upsell opportunities
• Facilitate project and client onboarding, kickoff calls, and transitions between build and support
• Curate and maintain organized, prioritized backlogs that keep project teams focused and deliverables moving forward
• Evaluate tasks and client requests for strategic fit, flagging potential alternatives when needed
• Support the internal team by handling 'quick win' WordPress site configurations and content entry prior to escalating to the development team
• Collaborate with clients and internal teams to resolve blockers and anticipate needs
• Coordinate and track internal resources, including developers, UX/UI designers, and strategists, based on timing, scope, and expertise
• Review deliverables (such as designs, tickets, content, or development work) to ensure quality and alignment before client handoff
• Carefully monitor budgets and timelines to ensure tasks are completed on time and within scope, while providing regular updates to clients and Kanopi management on hours used and project progress
• Flag risks early and collaborate to resolve and mitigate issues
• Expedite urgent requests and help triage issues quickly, particularly within support accounts
• Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized and maintain transparency
• Participate in team meetings, standups, retrospectives, and collaborative discussions to share insights and contribute to ongoing process improvements and positive team culture
• Monitor team workloads and pacing to help maintain a sustainable, healthy balance, identifying early signs of strain and proactively adjusting priorities when needed

Requirements:

• 3-5 years of digital agency project management experience, including leading WordPress projects
• Ability to confidently manage the full life cycle of a web build project, as well as long-term client support engagements
• Familiarity with the rhythms of agile workflows, ticketing systems, and client documentation, and ability to help teams stay focused and aligned
• Awareness of best practices in website performance, configuration, and development fundamentals
• Ability to balance scope, timelines, and budgets without compromising quality or team morale
• Superior time management skills to stay on top of your workload and the team members' you are managing
• Skilled in resourcing development project needs, and understanding how to match the right roles to project requirements
• Ability to set clear priorities, communicate shifts effectively, and keep both internal teams and client stakeholders in sync
• Proactive, empathetic and confident communicators who listen deeply, explain clearly, and follow through consistently
• Ability to work well under pressure and juggle multiple fast-paced projects while maintaining attention to detail and calm communication
• Proactive, solution-oriented mindset to day-to-day delivery, risk mitigation, issue tracking, and change management
• Strong problem-solving skills, emotional intelligence, and initiative, and genuinely enjoy helping others succeed
• Passion for the web, for open source platforms like WordPress, and for working with a bunch of fun, thoughtful people
• Experience managing and working with distributed project teams and thrive in a remote-first, collaborative environment
• Located in and available to work during core Pacific Time Zone hours