Sr. Product Manager: Disruption - Core & Commerce (100% Remote - USA)

Hopper is a leading travel platform on a mission to enhance the travel experience through innovative fintech solutions. As a Senior Product Manager on the Disruption Core & Commerce team, you will leverage data science and collaborate with cross-functional teams to create features that help customers navigate travel disruptions effectively.

Responsibilities:

• Manage a product roadmap across several different business objectives and distribution channels, ensuring that we are executing against the highest impact items at any given time, and delivering things on time
• Figure out how to leverage AI to improve our customer experience and internal processes to execute our implementation pipeline successfully
• Work closely with external partners on new and existing implementations; earn and maintain trust by building good relationships
• Work closely with internal stakeholders to understand feature gaps and solution around them; earn and maintain trust by building good relationships
• Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue
• Use data to identify user behavior and purchase patterns, which directly lead to hypotheses around opportunities that can be measurably validated/invalidated through simple experiments
• Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization. This person will launch things from the ground up and grow them into mature products
• Work with customer service to understand and identify customer problem trends
• Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free
• Learn and use a diverse set of analytics and AI tools

Requirements:

• B2B and B2C experience
• Delivered impactful and delightful features at scale
• Has incorporated AI into their product or processes to achieve business outcomes
• Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products
• An innovative and detail-oriented approach to problem-solving
• Extreme attention to detail, and simultaneously the ability to think and operate strategically
• Exceptional ability to grasp, manage, and articulate complex systems
• Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
• Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
• A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
• Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
• No ego, and a strong focus on doing what is right for the customer and the company