Field Application Engineer

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions. They are seeking a Technical Support Engineer to ensure partners and enterprise clients are expertly trained to utilize CHCNAV products, while also addressing inquiries and providing on-site support.

Responsibilities:

• Leading pre-sales, in-sales, and post-sales technical support within your designated region to drive regional performance objectives
• Conducting both online and offline product demonstrations and empowerment training, including technical workshops for internal teams
• Managing end-to-end resolution of regional product issues—tracking, analyzing, debugging, and optimizing workflows to elevate customer satisfaction
• Contributing to the department’s knowledge base by creating and refining technical documentation, guides, and training videos
• Collaborating on product testing initiatives to enhance performance and usability
• Independently managing regional travel for partner/customer engagements, trade shows, and strategic account support
• Providing on-site after-sales maintenance and assisting with instrument repairs to ensure operational continuity

Requirements:

• Bachelor's or master's degree in Engineering, ideally specializing in Surveying, GNSS, or a related technical field
• Proven experience in technical customer support or service, preferably in a B2B or industrial technology environment
• Exceptional verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable insights
• Proficiency in public speaking and presenting, including delivering technical training and demos to diverse audiences
• Strong proficiency in Microsoft applications and the ability to quickly adapt to new software tools
• A track record of solving complex technical problems with analytical rigor and sound business judgment
• A professional yet approachable demeanor to build and maintain trust with partners
• Reliability, accountability, and a customer-centric mindset
• Fluency in English (Chinese or additional languages are a plus)