Accenture is a global professional services company, and they are seeking a Project Associate Manager to lead the end-to-end delivery of complex network infrastructure programs. This role involves overseeing multivendor execution and ensuring that projects meet quality, performance, timeline, and customer satisfaction targets.
Responsibilities:
- Lead the full lifecycle of large-scale network infrastructure projects—from planning and design through implementation, testing, and customer acceptance. Large‑scale network infrastructure projects—from planning and design through implementation, testing, and customer acceptance
- Manage scope, milestones, risks, and dependencies across multiple concurrent programs
- Serve as the primary customer contact throughout the project lifecycle
- Present program plans, set expectations, and ensure client business priorities are accurately translated into execution requirements
- Act as lead vendor manager for all assigned projects, ensuring compliance with SLAs and contractual obligations
- Track performance, address slippage, and escalating issues through vendor leadership when needed
- Drive alignment across internal teams (TPMs, Fiber Network Deployment, Technical Field Assist, etc.) to ensure seamless execution
- Coordinate all activities required to achieve design readiness, field deployment, testing, and turn‑up
- Own RAID (Risks, Actions, Issues, Dependencies) management for the entire program
- Identify risks early, implement mitigation plans, and escalate critical blockers to protect delivery timelines
- Lead all program governance touchpoints, including kickoff, weekly status, vendor syncs, and escalation calls
- Produce concise, data driven dashboards and health reports for internal leadership and clients
- Oversee technical delivery activities such as cross‑connect facilitation, fiber readiness validation, and test/turn‑up scheduling
- Manage final acceptance with vendors, ensuring all network elements meet technical and performance criteria
- Ensure accurate acceptance dates, proper documentation, and complete handoff packages for downstream teams (e.g., TPMs)
- Launch client and vendor satisfaction surveys to confirm delivery quality and identify improvement opportunities
Requirements:
- Minimum of 5 years' end‑to‑end delivery experience managing network or fiber infrastructure projects
- Minimum of 2 years' experience managing technical or delivery teams
- Working within telecommunications provisioning, service delivery, network deployment
- Hands‑on exposure to global carrier environments across North America, and/or LATAM
- Practical knowledge of: IP Transit and Peering, Dark Fiber & Wavelength services, Optical transport technologies, Fiber infrastructure and related network equipment
- Strong communication skills with the ability to engage clients, leadership teams, and partner organizations
- Proven ability to work under pressure, manage multiple projects, and operate in fast paced, time- sensitive environments
- Highly organized, detail oriented, and capable of structured problem solving
- Experience delivering multiregional infrastructure programs with global vendors
- Familiarity with project management, RAID processes, and network testing workflows