Manager, Network Engineering

DigiCert is a global leader in intelligent trust, helping organizations protect digital interactions. As the Network Engineering Manager, you will lead a remote engineering team in the development and operation of a global network infrastructure for a distributed DNS platform, ensuring operational excellence and reliability.

Responsibilities:

• Manage and mentor a remote engineering team spanning multiple time zones
• Ensure 24×7-365 network operations: monitoring, incident detection, escalation, root-cause analysis, and resolution workflows. Participation in on-call rotation is required
• Define, track and report key operational metrics/KPIs such as uptime, latency, packet loss, MTTR (Mean Time to Repair), capacity utilization, SLA compliance
• Oversee network service monitoring tools, alerting, dashboards, and response playbooks
• Implement and enforce operational processes: change management, incident management, problem management, configuration management, runbooks and operational documentation
• Assist in the management of vendor relationships and service providers (ISPs, transit/peering, colocation connectivity, SD-WAN providers): negotiate contracts, monitor SLAs, enforce performance and outages
• Monitor and manage capacity and performance of the network: bandwidth growth, link utilization, peering/transit optimization, trending and forecasting. Collaborate with architects to maintain 3-year capacity plan
• Coordinate with architecture, cloud and product teams for service launches, upgrades and expansions so that network operations readiness is assured
• Lead post-incident reviews (PIRs), identify systemic improvements, drive action items to closure
• Collaborate with leadership to manage budget planning for operations (connectivity, monitoring tools, hardware refreshes), and participate in cost‐optimization
• Ensure operational compliance with regulatory, security and audit requirements (e.g., SOC2/PCI, vendor connectivity, access control, DR/BC planning)
• Promote a culture of continuous improvement, remote collaboration, documentation discipline, and high-reliability operations

Requirements:

• Bachelor's degree in computer science, IT, Network Engineering or equivalent experience
• 7+ years of experience in network engineering/operations, including 3+ years in a management/supervisory role overseeing remote/distributed teams
• Demonstrated experience in managing global network operations for SaaS or large-scale enterprise services across multiple geographic regions
• Strong knowledge of network protocols/technologies: TCP/IP, BGP, OSPF, MPLS, WAN/LAN, transit/peering, QoS, routing/switching
• Experience with monitoring platforms, NOC workflows, incident/change management frameworks
• Vendor management experience: managing ISPs, service providers, SLAs, contracts
• Strong operational mindset: process definition, documentation, dashboards, metrics
• Experience driving ITIL (change/incident/problem) and SDLC best practices across the network domain
• Familiarity with distributed DNS protocols and requirements
• Experience with hybrid cloud connectivity (AWS/Azure/GCP) and network monitoring of cloud/edge services