Project Manager (TANTUS)

Tantus, a Sikich Subsidiary, is seeking a Project Manager to support their client at The Center for Medicare and Medicaid Services (CMS). The role involves serving as a relationship manager, advocating for project teams, and ensuring alignment with client business outcomes while managing IT infrastructure needs.

Responsibilities:

• Strive to be proactive and consultive in nature, bringing deep knowledge of the client’s vision, product use cases, and best practices to their customers to maximize the benefit from the enterprise platform and infrastructure products
• Understand and positively represent the features and function of the Cloud, DevOps and Security and collaboration products and services being implemented by and for the client and help the team promote upcoming changes and system enhancements
• Conversely, champion the cause of the assigned product team customers they interface with, while promoting alignment to the broader client infrastructure strategy
• Assist in matching technological solutions to client needs and create/track tickets to refer tasks and projects to the appropriate IT resources
• Communicate planned and unplanned maintenance and upgrade events to all project areas
• Coordinate system and individual user onboarding/offboarding activities to data, tools and services
• Prioritize security initiatives and directives with both infrastructure and the assigned product team
• Bring awareness to customers about areas of the platform that are over or under-utilized and drive adoption of the DevSecOps tools and features available for use
• Attend meetings and monitor all posts and channels of communication to maintain alignment with dynamically shifting infrastructure ecosystems with the status and needs of assigned product teams
• Closely track the technical side of assigned projects to facilitate communication to the correct infrastructure team(s) to assist with any questions, issues or dependencies in a timely manner
• Participate in Agile/Scaled Agile ceremonies for the assigned product team to assist in identifying and addressing infrastructure needs
• Also represent and advocate for your assigned product team(s) at Agile/Scaled Agile ceremonies for the infrastructure (Networking, Cloud, Security) teams
• Actively participate in all risk identification and management activities
• Identify integration points, potential efficiencies and external dependencies between current project-level schedules
• Contribute to product roadmap planning as a customer advocate
• Monitor key performance indicators to verify service level agreements
• Build trust and transparency with clients and customers
• Support process development and documentation

Requirements:

• Bachelor's degree from an accredited 4-year institution
• 5+ years professional experience, to include experience in a relevant technical client-facing role
• Experience working in an Agile environment
• Strong listening skills with demonstrated ability to ask effective questions, understand customer priorities and anticipate customer needs
• Experience advocating for your customers' needs
• Proficiency with internet-related technologies, to include practical experience/knowledge of website architecture, web applications and how they interact with databases, and the latest trends in web applications
• Familiarity with cloud platforms, networking, security, and DevOps tools
• Strong interpersonal, written/verbal communication, and presentation skills
• Excellent business/system process skills, exceptional analytical and problem-solving skills, and the ability to clearly articulate solutions to end users
• Successful history of working on multiple projects simultaneously and meeting project deadlines on time
• Comfortable in technology environments and enthusiastic for learning new technologies
• Must be a self-motivated team player with a positive attitude – able to work effectively with a dispersed team
• Values driven – You embody and model absolute integrity and servant leadership and you have a bias for action and continuous innovation
• Uncompromising problem solver – You see opportunities in every business challenge and can develop, articulate and implement solutions
• Collaboration – You are a relationship builder across all levels of the organization and across all business units
• Instills trust – You do what you say, without ego, and you follow through on commitments consistently and credibly
• Impact & influence – You are relentlessly focused on making a difference and can gain support for ideas, proposals and solutions. You get others to act, with or without formal authority, to advance initiatives and objectives
• Experience working with government entities or contracts is a plus
• SAFe Agile experience is a plus
• Agile certifications such as Scrum Master, Product Owner, SAFe Agile, are a plus
• Experience using tools such as JIRA and Confluence, as well as Microsoft Office Suite (MS Word, Excel, PowerPoint, Visio)
• Experience with QualityNet IT tools and services (such as AWS Cloud, DevSecOps tools (such as New Relic, Ansible Tower), HARP, FileCloud, MFT, Centralized Data Repository, and others) is a plus