Senior Project Manager

Dynata is a company focused on providing innovative solutions in the market research landscape. As a Senior Project Manager for Passive Measurement, you will lead cross-functional teams to execute longitudinal research studies, ensuring the development and maintenance of high-end passive measurement research panels for customers.

Responsibilities:

• Building systematic and standardized processes to develop and maintain complex passive measurement panels on behalf of customers and other departments across the organization
• Coordinating the assignment and allocation of team resources to the execution of planned/scoped/estimated work and overseeing the team’s execution and delivery of that work
• Coordinating the recruitment of participants into the passive measurement panel, using Dynata systems, tools, and resources
• Coordinating activity between Dynata teams and customer teams (including technology, research, and project) as needed. This includes setting expectations, coordinating activities, and sharing findings, deliverables, and progress updates
• Working with the panel management team to analyze team and individual performance, producing regular KPI reports to identify areas for improvement and celebrate areas of success for both internal stakeholders and customers

Requirements:

• Experience managing teams of 3+ people with cross-functional skills in project management, engineering, design, UX, or customer support
• More than 5 years of experience leading complex client research projects, including the discovery of needs, estimation of resources, expectation setting, and process design
• Understanding of technology systems, including CRM, workflow management, and email campaign management tools (e.g. Salesforce, Mailchimp, etc.)
• Understanding of common survey techniques, survey question design mechanisms, and survey systems
• Fluency in PowerPoint and other Microsoft Office solutions (Word, Excel, etc.)
• Excellent communications both verbally, in writing, and via presentation
• Eagerness to build systematic solutions – a dedication to making sure that the client is successful and pleased with their experience working with Dynata
• Building systematic and standardized processes to develop and maintain complex passive measurement panels on behalf of customers and other departments across the organization
• Coordinating the assignment and allocation of team resources to the execution of planned/scoped/estimated work and overseeing the team's execution and delivery of that work
• Coordinating the recruitment of participants into the passive measurement panel, using Dynata systems, tools, and resources
• Coordinating activity between Dynata teams and customer teams (including technology, research, and project) as needed
• Working with the panel management team to analyze team and individual performance, producing regular KPI reports to identify areas for improvement and celebrate areas of success for both internal stakeholders and customers
• Bachelor's degree preferred, but relevant industry experience is acceptable
• Experience with passive measurement technologies and workflows highly desired