Business Development Representative

Elation Health is focused on enhancing physician and patient quality of life through their SaaS cloud-based clinical platform. The Business Development Representative will engage with prospective customers, qualify their needs, and schedule discovery meetings for the sales team while optimizing the lead conversion process.

Responsibilities:

• Respond to inbound leads with speed and professionalism, following defined SLAs and sequences to maximize connection and conversion to scheduled demos. Leverage Gong Engage and other tooling to ensure timely follow‑up and process compliance
• Qualify inbound interest across key criteria (practice type/size, goals, timeline, tech stack) and articulate how Elation’s clinical-first platform supports physician-led primary care
• Schedule discovery and product demos for Account Executives; own handoffs, calendar logistics, confirmations, and pre‑meeting context to drive high show rates and strong outcomes. Measured by meetings set, lead‑to‑demo conversion, and demo show rate
• Maintain meticulous Salesforce hygiene: enrich and log all activities, dispositions, next steps, and account/contact data to ensure visibility and accurate forecasting
• Partner closely with AEs on demo quality feedback, and communicate lead quality and thematic feedback to Marketing to improve campaigns and audience targeting
• Represent Elation with compassion for clinicians’ time; deliver a white-glove experience that reflects our commitment to primary care excellence
• Partner with the team to staff the specific hours needed to provide coverage to support speed to follow up and conversion

Requirements:

• 1+ year of experience in an SDR, BDR, inside sales, or customer-facing role; inbound experience preferred
• Excellent written and verbal communication; confident, concise, and empathetic with physicians/clinicians and practice leaders
• Process discipline with a bias for action: you move fast, follow through, and manage details across many leads without dropping balls
• Comfort with sales tools and systems (e.g., Salesforce CRM, Gong Engage, Outreach) and willingness to learn quickly
• Curiosity about healthcare and primary care operations; passion for technology that makes clinicians' work easier and patient care better
• Experience working with physician offices or ambulatory care settings, or familiarity with EHRs, health tech, or medical practice workflows are a plus
• Track record of meeting or exceeding demo/meeting quotas in a high-velocity environment