Virtual - Customer Account Business Sales Representative

Comcast is a leading technology provider offering a suite of services to businesses. The Customer Account Business Sales Representative is responsible for supporting Comcast Business Services by retaining and growing the existing customer base through solution-based selling and account management over the phone.

Responsibilities:

• Retain business customers by mining and growing accounts through solution based selling and account management via the telephone
• Make outbound calls to accounts to achieve sales quota metrics
• Prepares sales documentation, activity reports and forecasts, as required
• Creates proposals for customers related to the proposed solution and new sales opportunities
• Develop customer relationships through regular customer contact via the telephone
• Drive both sales growth and account retention by introducing various products and services available through Comcast Business
• Document effectively and accurately conversations and contact information into client management system
• Work with customers to minimize down-grading or leaving Comcast
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Requirements:

• High School Diploma / GED
• 2-5 Years of relevant work experience
• Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Adaptability
• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization