Customer Success Manager

OAG is a leading data platform for the global travel industry, and they are seeking a Customer Success Manager to support a portfolio of high-value airline pricing customers. The role involves driving measurable growth through data-led value delivery and connecting customer objectives to product adoption and business outcomes.

Responsibilities:

• Identify and unlock growth opportunities across products, teams, and use cases. Proactively surface new ways customers can leverage OAG data to support pricing, scheduling and competitive strategy
• Lead onboarding, enablement and optimisation initiatives. Monitor usage trends, reduce time-to-value, and ensure customers are getting maximum impact from their investment
• Develop strong customer advocates and capture insights that influence product development and go-to-market strategy. Partner closely with Product, Sales and Operations to deliver integrated solutions

Requirements:

• Experience in Customer Success, Strategic Account Management or Consulting within B2B SaaS or data/analytics
• Proven track record of driving product adoption and consumption growth
• Experience running executive QBRs and structured success plans
• Cross-functional collaboration with Sales, Product and Operations
• Familiarity with CS platforms (e.g. Planhat, Gainsight, ChurnZero)
• Salesforce or similar CRM experience
• Understanding of SaaS growth metrics (NRR, expansion, consumption models)