Customer Service Representative I Bilingual Spanish

Risk Strategies Company is seeking a Bilingual (Spanish) Customer Service Representative to serve as the primary contact for customers, agents, and clients in the US and Canada. This role involves answering insurance-related questions, assisting with problem resolution, and ensuring the accuracy of information entered into the system.

Responsibilities:

• Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion
• Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines
• Process policies and related document to ensure accurate and efficient flow through the appropriate processing system
• Provide assistance to other departments when workload dictates
• Consistently achieve departmental standards of productivity and accuracy
• Maintain the security and confidentiality of the facility, computer system, programs, customer and client information

Requirements:

• High school diploma or equivalent required
• Must have at least six months of customer service-related experience
• Must be fluent in English and Spanish (speaking, spelling, and grammar)