Customer Service II

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Customer Service II to monitor and address telephone calls related to clinical subject recruitment, ensuring timely follow-ups and effective communication with potential trial subjects.

Responsibilities:

• Monitors and addresses telephone calls through ACPRU clinical subject recruitment call system
• Pre-screen potential subjects using approved recruitment questionnaire and discuss previous medical history per subject
• Assigning subject number E-source including entering demographics and medical history information
• Responsible for performing duties to ensure studies conducted at the ACPRU are filled with qualified clinical trial subjects
• Responsible for timeliness of follow-up calls for each subject including overview of study objectives with inclusion/exclusion criteria, length of trial, number of outpatient visits, missed screening appointment, check-in reminders call, screening cancellations within 24 hours
• Ensure response to and assignment of all inbound, outbound, email and text messages within 24 hours
• Assist in identifying future ACPRU needs and identify new strategies to recruit trial subjects based on previous database use and trial enrollment

Requirements:

• Phone center experience (must have). Someone used to call volume and processing calls will be ideal candidate
• Associate's degree or higher
• Basic medical knowledge