Manager Operations Process - Customer Solutions (Remote)

The Home Depot is a leading home improvement retailer, and they are seeking a Manager Operations Process for their Customer Solutions team. This role involves managing store operations processes and driving process improvements to support store needs and enhance overall efficiency.

Responsibilities:

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements
• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans
• Manage issues and roadblocks that arise related to their area of responsibility
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes
• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts)

Requirements:

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• 5 years of work experience
• Strong business, functional and/or store knowledge for their area of responsibility
• Strong operations, retail and/or field experience required
• Ability to partner/communicate well with the field/stores
• High sense of urgency in responding to field needs
• Strong big picture; strategic thinking skills
• Strong quantitative skills such as statistics and data analysis
• PMI certification preferred
• 3 years of retail experience or process management in related area