Lead Product Designer, Growth (USA Only - 100% Remote)

Close is a CRM company that focuses on helping SMBs succeed and scale through communication-first sales software. The Lead Product Designer on Growth will be responsible for designing experiences that shape the customer journey, collaborating with various teams to create impactful user experiences while leveraging AI for growth.

Responsibilities:

• Partner with cross-functional teams to identify and design for high-impact opportunities across the customer journey
• Lead UX strategy and design for growth initiatives – including onboarding flows, A/B tests, pricing and packaging experiments, and retention touchpoints
• Create AI-powered experiences that reduce friction and accelerate time-to-value
• Translate insights from research and data into clear hypotheses, prototypes, and design recommendations
• Move quickly from concept to production-ready designs, shipping multiple iterations per week
• Ensure cohesive, customer-centered experiences
• Champion user needs while balancing business objectives and technical constraints
• Maintain exceptional attention to detail and pixel-perfect execution while working at speed
• Rapidly prototype new concepts – show don't tell
• Drive consensus across stakeholders and present work confidently to senior leadership

Requirements:

• 7-10 years experience in product design, UX strategy, or experience design
• Proven experience working on a Product Growth team, ideally in B2B SaaS with deep familiarity with growth methods including A/B testing, funnel optimization, experimentation frameworks, retention design, and monetization flows
• A portfolio demonstrating exceptional craft with obsessive attention to detail and measurable impact on growth metrics
• Strong Figma skills and experience with design systems
• Very strong UX skills and ability to synthesize user feedback into meaningful insights
• Strong ideation and prototyping abilities – you make ideas tangible quickly
• The ability to create sophisticated, scalable solutions across platforms
• Deep understanding of human-centered design principles
• Comfort designing with data – understanding metrics like conversion rates, activation rates, time-to-value, and retention
• Excellent systems thinker – able to connect product strategy, customer insight, and design execution
• Strong communication and storytelling skills to articulate tradeoffs between design decisions, metrics, and business outcomes
• The ability to work with vague direction and moving ideas forward through design methods
• Experience working remotely with a high level of autonomy
• Experience designing AI features or working with AI-powered product experiences
• Experience designing product-led growth (PLG) experiences
• Experience with experimentation platforms and interpreting A/B test results
• Background in data-driven product experiences and milestone design
• Strong aptitude for content design and copywriting