Account Manager, Customer Success

Zeta Global is an AI-Powered Marketing Cloud that helps marketers acquire and retain customers efficiently. They are seeking a Client Success Manager who will manage client relationships, oversee campaign execution, and identify growth opportunities to drive revenue. The role involves collaborating with various teams to ensure campaign success and client satisfaction.

Responsibilities:

• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
• Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization
• Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience
• Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand clients reporting and Attribution methods
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
• Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation
• Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
• Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed
• Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs
• Maintain clear documentation of processes, timelines, and deliverables across your accounts

Requirements:

• 2-3 years of experience in digital advertising, media, marketing, or client services, ideally within an ad tech, agency, or publisher environment
• Strong client management and communication skills, with confidence leading data driven conversations
• Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting
• Comfortable working cross-functionally with technical and non-technical teams
• Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data
• Experience with campaign management tools, ad platforms (DSP/SSP), or reporting systems a plus
• Self-starter with a collaborative attitude, eager to learn and contribute
• Willingness to travel as needed