2nd Shift Customer Service Advocate

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. The Customer Experience Advocate provides exceptional customer service, working with customers to answer questions, resolve issues, and enhance the customer experience.

Responsibilities:

• Work with partners to provide accelerated and valued outcomes
• Prioritize the critical Moments that Matter
• Have a clear understanding of measurements which measure the customer experience
• Recognize customer needs and address them with urgency
• Determine alternative solutions to solve the problem
• Be a subject matter expert on business processes
• Identify trend and opportunities for root cause resolution, escalating through the proper channel
• Collaborate to develop best practices

Requirements:

• High school diploma or GED
• Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Associate's degree
• 2+ years related experience
• Experience interpreting and responding to customer questions and requests
• Identifying the urgency of tasks and prioritize accordingly
• Working well in a team environment of collaboration
• Experience evaluating systems for positive end-to-end customer experience
• Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement
• Experience documenting customer issues in detail in technology and processes