Project Manager

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations. The Project Manager will collaborate with customers and internal teams to implement innovative solutions, ensuring all implementation activities are tracked and completed according to guidelines.

Responsibilities:

• Plan and lead implementation/migration projects for city/county/state government clients
• Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc
• Develop and maintain dashboards and reports to provide real-time project insights to stakeholders
• Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc
• Monitor internal resources for capacity and budget utilization and accurately forecast project revenues and expenses
• Partner with internal teams and customers to understand business and technical requirements
• Manage development and configuration work, assuring alignment with project objectives and timelines
• Track tasks and their percentage completion, assign and monitor work, and report on both completed and outstanding tasks
• Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment
• Perform basic diagnostics and troubleshooting for payments software applications
• Assist in training end users on the software to ensure their ability to use the software
• Coordinate customer user acceptance testing (UAT) and go live support
• Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope
• Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues
• Communicate effectively and professionally with customers, including executive-level customer contacts
• Deliver an exceptional customer experience
• Manage multiple implementations, while maintaining on-time deliverables
• Other duties may be assigned, as necessary

Requirements:

• Bachelor's degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders
• Ability to communicate technical information to both technical and non-technical customers
• Strong technical aptitude with an interest in troubleshooting technical issues
• Ability to work both in a team setting and independently
• Excellent communication skills, both written and oral
• Strong risk/issue assessment and mitigation skills
• Excellent time management skills
• Strong interpersonal, team-building skills
• Comfortable gathering information from business users
• Ability to work remotely within east coast hours and travel frequently, up to 50%
• Ability to complete Criminal Justice Information Services (CJIS) training and pass a secondary FBI Level background check
• Experience in state/county court system
• Experience with court case management systems
• PMP Certification
• Experience with Jira and Smartsheet
• Basic understanding of Windows development techniques and Microsoft development tools/environments
• Basic understanding of SQL Server