Key skills
Customer ServiceHigh volume call handlingPeople-focused approachSolution mindsetcommunication skillsCommunication
About this role
Achieve is a leading digital personal finance company, and they are seeking a Customer Service representative to join their Member Services team. This role involves communicating with members, providing empathy and solutions to their unique needs, and collaborating with the team to enhance service delivery.
Responsibilities:
- Communicate with our members via phone and email, exhibiting care in every interaction
- Listen to our members, providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document Member interactions and activity
Requirements:
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- Available for an 8-hour shift between the hours of 6am - 8pm
- People-focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills