Senior IT Project Manager

Akido Labs is an AI-native care provider focused on addressing America’s physician shortage with innovative technology. The Senior IT Project Manager will lead high-impact IT initiatives, focusing on automation and compliance within a fast-scaling healthcare environment.

Responsibilities:

• Lead IT automation initiatives using Windmill, n8n, Power Automate, Azure Automation, or equivalent tools to eliminate manual work and enhance operational efficiency
• Manage projects across Microsoft 365, Azure, Active Directory, and identity lifecycle workflows
• Implement and optimize ticketing system automations (Zendesk or equivalent), including routing, AI-assisted triage, and reporting
• Drive projects supporting HIPAA compliance, annual Security Risk Assessments (SRAs), user access reviews (UARs), onboarding and offboarding automation, and security remediations
• Coordinate cross-functional IT programs with clinical, compliance, engineering, and global IT teams
• Develop and maintain project plans, KPIs, dashboards, and communication cadences
• Support procurement, vendor management, and deployment of IT tools and platforms

Requirements:

• 5–8+ years of IT project management experience, with strong experience leading automation-focused IT projects
• Background in healthcare IT, including HIPAA compliance and clinical support environments
• Experience with automation platforms (Windmill, n8n, Power Automate, Azure Automation, Zapier, etc.) and familiarity with scripting (PowerShell, Python, JavaScript)
• Strong recent experience with Microsoft 365, Azure, and Active Directory
• Track record of improving IT operations through workflow automation, KPI/SLA design, and ticketing system optimization
• Excellent communicator with strong documentation, planning, and cross-functional coordination skills
• Experience with Asana, Jira and other project mgmt tools
• PMP, CSM, or ITIL certifications preferred
• Based in Los Angeles (preferred) or remote within the U.S