Business Systems Analyst – GTM and Salesforce

AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are seeking a Business Systems Analyst to act as the operational bridge between the Revenue Systems Architect and key stakeholder teams, focusing on streamlining processes and improving the use of Salesforce and other GTM systems.

Responsibilities:

• Serve as the operational bridge between the Revenue Systems Architect and all key stakeholder teams
• Take ownership of frontline support, backlog execution, sprint hygiene, documentation, and change management
• Handle core Salesforce admin responsibilities
• Build and maintain record-triggered and scheduled Flows with scalable, error-handled logic
• Replace legacy Process Builder and Workflow Rules with modern flow-based automation
• Configure and maintain page layouts, validation rules, formulas, permission sets, and object relationships
• Support CPQ workflows by managing Nue product bundles, pricing rules, approvals, and validations
• Maintain Field Service Lightning setup including work types, scheduling, and technician resources
• Manage sprint board in Jira, ensure tickets are well-formed and prioritized
• Participate in sprint planning, daily standups, backlog refinement, and retrospectives
• Own coordination of user acceptance testing and final sign-off
• Publish clear and concise sprint release notes at the end of every cycle
• Maintain system documentation, user guides, and SOPs for all changes
• Ensure sandbox testing, impact analysis, and structured deployments are followed
• Provide training and knowledge support to end-users during change rollouts
• Ensure accuracy of Opportunities, Orders, Leads, Contacts, and Accounts
• Monitor and enforce data hygiene practices, deduplication, and validation
• Support enablement through workflow automation, reporting, and CRM process refinement
• Collaborate across Sales, CS, Marketing Ops, and RevOps to close system gaps
• Troubleshoot and maintain field mappings and sync logic across ZoomInfo, Outreach, HubSpot, RingLead, Vitally, and others
• Partner with vendors and developers to ensure seamless integration of tools across GTM stack

Requirements:

• 4+ year's experience in Salesforce administration and GTM systems
• Strong expertise in building Salesforce Flows, formulas, and field logic
• Comfortable managing backlog and sprint ceremonies using Jira or similar tools
• Experience creating documentation, SOPs, and release notes for end-user clarity
• Deep understanding of CRM data governance and sales/marketing workflows
• Clear communicator who bridges technical and non-technical teams
• Enjoys problem-solving, collaboration, and helping business teams succeed
• Salesforce Administrator Certification
• Hands-on experience in Flow consolidation and scalable architecture
• Experience supporting tools like Outreach, ZoomInfo, RingLead, HubSpot
• Familiarity with sprint cadences and agile practices
• Exposure to CPQ systems like Nue, and knowledge of pricing/quoting workflows
• Experience with integration tools such as Zapier, Workato, or Boomi