Project Manager, Senior

Blackbaud is a company focused on customer success services, and they are seeking a Senior Project Manager to join their Services PMO. The role involves managing large and complex customer projects, serving as the main point of contact, and ensuring the overall success of the project through collaboration and effective communication with cross-functional teams.

Responsibilities:

• Managing custom implementations for Blackbaud’s customers
• Development of project plans including strategy definition, project forecast allocation, timelines and milestones, and contingency planning
• Application of business and technical knowledge in the development of project plans and tools to manage the delivery of the services
• Collaboration across resources to effectively carry out tasks and deliverables within the project
• Management of project status, risk management, staff mentoring and deliverable quality assurance, budget, and timeline
• Maintain project data in internal systems and project management tool, including project status updates, forecasts, backlog updates etc
• Ability to influence others to gain consensus on a desired outcome
• Thinks through and clearly communicates goals, interests, and positions in negotiation or conflict situations
• High degree of autonomy and ability to collaborate across multiple internal and external stakeholder organizations
• Willingness to act with empowerment to think innovatively and creatively on ways to provide customer solutions and improve Blackbaud processes
• Excellent verbal and written communication skills and ability to influence at all levels of customer engagement
• Strategic and critical thinker with the ability to manage multiple priorities and projects

Requirements:

• 5-7 years of experience in project management
• Proficient in Microsoft tools, including MS Project
• Demonstrated ability to manage strategic customers and projects
• Excellent customer service skills
• Ability to influence others to gain consensus on a desired outcome
• Excellent verbal and written communication skills and ability to influence at all levels of customer engagement
• Strategic and critical thinker with the ability to manage multiple priorities and projects
• High degree of autonomy and ability to collaborate across multiple internal and external stakeholder organizations
• Willingness to act with empowerment to think innovatively and creatively on ways to provide customer solutions and improve Blackbaud processes
• Prior experience with implementing CRM solutions desired
• Knowledge of Blackbaud products and the non-profit industry are a plus
• Experience in Salesforce is a plus
• PMP certification is a plus