Principal Solutions Engineer

Atlassian is looking for a Pre-Sales Solutions Engineer for their enterprise business that’s passionate about being a product expert in the sales cycle. The role involves solving enterprise customer’s hardest business problems with Atlassian products and solutions and helping to close enterprise deals.

Responsibilities:

• Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts with multi-million dollar spend thresholds
• Engage and build relationships with customers at the C-level and other executive levels, driving to long-standing relationships across the organization
• Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
• Probe for and identify additional opportunities for cross-product/solution expansion
• Investigate, discover, and assess client pain points
• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
• Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
• Lead compelling value-based demonstrations, both standard and customized
• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
• Proactively forge strong partnerships with your aligned strategic account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
• Help lead cross-functional teams to best support the customer and march toward the same goals
• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

Requirements:

• 8+ years of experience interacting with Fortune 100 customers in a pre-sales capacity
• Excellent communication skills
• Strong presentation skills to multi-level senior audiences
• Heavy experience with the C-suite
• Agility to do what it takes to get the job done
• Ability to rally internal teams
• Creative problem solver
• Ability to interpret complex business problems and boil them down into solutions
• Collaboration with prospects, partners, and the Atlassian sales team
• Comfortable in both business and technical contexts
• Ability to interact with executives or talk shop with strong technical audiences
• Desire to learn and continuously grow
• Openness to giving and receiving feedback
• Tolerance for failure
• Passion for making customers and Atlassian successful