IDEMIA Public SecurityRemote
Solutions Engineer
United States
Full-time
1 week ago
$77,000 - $97,000 USD
No H1B
Key skills
API & Web IntegrationEnterprise Systems IntegrationSecurity & Identity ManagementContainerization & DeploymentMobile PlatformsCustomer-facing communicationMicrosoft Office SuiteFluent in EnglishProblem-solving skillsTime managementOrganizational skillsLeadershipProduct ManagementCommunicationTime ManagementPresentation SkillsSales
About this role
IDEMIA Public Security is a leading provider of secure biometric-based solutions. They are seeking a customer-focused Integration Engineer to bridge the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales and solution design stages.
Responsibilities:
- Serve as a technical advisor during sales engagements, supporting the promotion of IDEMIA’s biometric solutions
- Provide in-depth product demonstrations, answer technical questions, and highlight competitive differentiators
- Lead technical efforts during Proof of Concept (PoC) phases:
- Interpret and validate customer requirements
- Support partners and system integrators with solution setup and implementation
- Serve as the primary technical contact throughout the PoC lifecycle
- Collaborate on solution architecture and product-fit discussions for customer projects
- Present proposed architectures and respond to detailed technical inquiries from stakeholders
- Act as the Voice of the Customer, relaying market needs and product feedback to Product Management
- Monitor industry trends and competitive landscape; advise on necessary product enhancements
- Work cross-functionally with support and sales leadership to track and resolve open technical issues impacting customers
- Maintain regular activity reports, including weekly and monthly summaries for leadership
Requirements:
- 12–14 years of relevant experience in a technical role, preferably in pre-sales, integration, or customer support
- Bachelor's or Master's degree in Information Technology, Electronics Engineering, or a related field (or equivalent experience)
- Strong customer-facing communication and presentation skills
- Demonstrated problem-solving skills and the ability to manage complex technical discussions
- Fluent in English (written and verbal)
- Strong time management and organizational skills
- Ability to travel as needed (domestic and international)
- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)
- Self-motivated, accountable, and able to work both independently and within a team
- Experience with Physical and Logical Access Control solutions
- Hands-on experience working with Linux-based systems
- Prior involvement in biometric technologies is a strong advantage
- Familiarity with working in cross-cultural and international team environments